HR professionals trust AI recommendations

When it comes to AI and recruiting, 73% of HR professionals surveyed said they rely on AI to recommend who to hire, according to a recently released report by HireVue, a provider of a recruiting platform that leverages AI. However, the same survey indicated that workers are not convinced about using AI for recruiting.

Launched on July 11, HireVue 2024 Global Guide to AI in Recruitment The report is available for download from HireVue’s website and includes data from a survey of 3,100 workers and 1,000 HR professionals in the United States, the United Kingdom, and Australia. The report indicates that 73% of HR professionals say they rely on AI to make candidate recommendations and that 70% are currently using or planning to use AI in some capacity in the next year. Additionally, 66% of HR professionals are more positive about using AI in the workplace compared to last year. In contrast, 75% of workers surveyed said they were opposed to AI making final hiring decisions, and 79% said they would like to know if an employer is using AI in the hiring process when they apply for a job. Still, 49% of workers believe AI could help solve the problem of bias and unfair treatment in hiring.

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Both HR professionals and workers appear to be equally comfortable with AI’s role in menial, tedious tasks, such as automated responses for hiring managers and resume writing for job applicants. While HR professionals are largely in favor of gaining efficiency throughout the hiring process, workers have concerns about AI’s role as they move toward final hiring decisions, according to the HireVue report.

More than two-thirds of HR professionals surveyed said they are excited about using AI at work. HR professionals are comfortable using AI for tasks such as drafting emails and editing content. The top three ways HR professionals surveyed are using AI in recruiting:

31% use AI for candidate communications.
27% use AI for resume screening.
27% use AI for assessments.

Nearly three in four workers acknowledge that AI in the workplace will have a major impact on them over the next 20 years. But two in three believe AI does a worse job than humans at determining which candidates would work well with their coworkers, while 50% said AI does a worse job than humans at spotting potential candidates who may not perfectly fit the job description.